There is a TTS Kuali Build on-line training guide which has walkthroughs and explanations on using Kuali Build, as well as where to learn more. This guide answers most questions on common as well as technical questions.

If you require access to create and manage Kuali Build apps:

1. Register for training via the Tufts Learning Center (this training is required).
2. Once training is complete, email kuali-build-support@elist.tufts.edu for app owner access.

Escalation for Specific or Unanswered Questions:

Further questions about Kuali Build should be directed to the Kuali Build Support Team. Please include the name of the Kuali Build App so we can more quickly assist with the issue.

 

Service Desk:

Please use these four questions to gather information for further troubleshooting.

1. Can they access https://tufts.kualibuild.com with SSO/DUO?
If they log in and see the landing page the problem is not with Kuali Build, it is with the URL or the specific app that the user was asked to complete.

2. Which app are they trying to fill out?
e.g., Student Preparation Survey

3. What is the URL they are using?
e.g., https://tufts.kualibuild.com/app/67acccedeaaa6c027dd0981a/run

4. Who sent them the link to fill out? 

Common issues include using an incorrect URL, they do not have the appropriate privileges, or they are not one of the content owners.

Generally, begin by first sending them back to the person who sent them the link if they have any issues. If that person is unable to assist, the app owner should reach out to the Kuali Build Support Team, or transfer the ticket to this ownership group.