Overview of the Box Drive Cache
When working on files through the Box Drive desktop application, Box Drive caches temporary local copies of those files on a user's local machine. The default maximum size for this local cache is 50% of available local disk space or 25 GB, whichever is smaller. Box Drive requires a minimum of 1 GB of available space to work properly!
Box Drive automatically clears up this local cache on its own. Cached files are automatically deleted:
- When they haven't been modified for 30 days.
- If the same file is updated with a new version.
- If the cache limit is reached.
- Box first removes the cached files that have gone the longest without being used.
Despite this, you may sometimes experience issues that result from a full Box Drive cache. In these cases, the cache can be manually cleared.
Manually clearing the Box Drive cache
The Box Drive cache can be manually cleared by logging out of Box Drive. Logging out will also unsync any folders that were marked for offline use. You can then log back in to continue using Box Drive as normal.
- Save and close any files that you've been working on through Box Drive so you don't lose anything.
- Click on the Box icon in the menu bar (Mac) or system tray (Windows).
- In the Box Drive application window that opens, click on the Settings (gear) icon.
- Select Log Out and confirm.
- The Box Drive local cache should automatically clear itself during logout.
- To re-open Box Drive, search for Box in the applications folder and open it.
- Log in with your Tufts credentials.
Technical documentation from Box for Administrators: