There is a weekly limit on the number of emails you can send through the Qualtrics survey platform.
What emails count toward the limit?
- Emails sent using the Qualtrics mailer.
- All emails sent from the Qualtrics mailer count towards this limit, including survey invitations, reminders, and thank you emails.
- Emails sent via Qualtrics workflows
What emails do not count toward the limit?
- Survey distribution outside of the Qualtrics platform, such as using the anonymous link URL to send emails from Outlook with a link to a Qualtrics survey.
- Automatic emails sent inviting a collaborator to your survey
When does the limit reset?
- Email limits reset on a rolling basis, not on a specific day of the week.
- For example, if I have a weekly limit of 500 emails and send out 285 emails on Wednesday, I have 215 emails that I can still send out Thursday through Tuesday.
What are the Qualtrics Mailer Email Limits?
- New users or users that have never used the Qualtrics mailer: 500 emails/week
- Existing users that have used the Qualtrics mailer previous to 2/18/2025: Variable limits were set based on historical usage, rounded up to the nearest 500.
- Example: A professor that sent 1,700 emails through the Qualtrics mailer has a limit of 2,000 / week.
- Example: A student that regularly sends 620 emails through the Qualtrics mailer per week has a limit of 1,000 / week.
You will receive an error message in Qualtrics if you are attempting to send more emails than your weekly limit. If you need to increase your weekly email limit through the Qualtrics mailer, contact it@tufts.edu with the number of emails you need to send per week and if the receivers have consented to receiving the email.
Checking Your Weekly Limit and Emails Sent
- Log in to Qualtrics.
- In the top right, click your user profile icon or initials.
- Choose Account Settings.
- In the bar at the top of the page, click Switch to Older Version.
- In the top horizontal bar, click Account Usage.
- The final column in the text table is Weekly Allowed Outgoing Emails. The left number is how many emails you have sent in this weekly time period, and the right number is your weekly limit.
- To see how many emails you have sent in the last week, or in any other time period, use the filter above the table.
- Example image: John Jumbo has sent 120 emails through Qualtrics of his 500 weekly limit from 2/11/2025-2/18/2025.