Knowledge Article View - Service Portal

Our Knowledge Resource Pages

Knowledge Base (KB) Articles
- Troubleshooting technology issues
- Examples: “Can’t log in to the Learning Center”, “Don't have access to Canvas Course”)
Technology User Guides
- User-friendly guides, explanations, and walkthroughs for using Tufts Technology Services (TTS) supported technology
- Examples: 'How to log in to Zoom', 'How to Edit a File in Box')
Educational Technology Services User Guides
- User-friendly guides, explanations, and walkthroughs focused on faculty and student needs and educational technology
- Examples: 'How to log in to Canva', 'How to create a Rumi assignment'

Finding Information

The KB article search on this site does not also search the Technology User Guides - it only searches the KB articles. If you’re looking for user facing "What is this" or "How Do I..." for a software, also search in the relevant technology user guide.

For troubleshooting issues with a technology: Knowledge Base (KB) Articles
For detailed guides on using educational software: Educational Technology Services User Guides
For detailed guides on using TTS supported software: Technology User Guides

How-To Questions? Also Check the User Guides!

Finding Information